Terms and conditions
Web shop presentation of the products
The products available in the PadelGeek web shop are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details. The choice and purchase of a product is the sole responsibility of the customer. However, should an error occur within the information, PadelGeek cannot be held responsible. All customers are invited to inform PadelGeek of any error that can be found in a product description via this email firstname.lastname@example.org
All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.
Prices are shown as follow:
– For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our websites. So VAT and any sales taxes are already included and you will only be charged the product price and the shipping fees.
– For orders being shipped to countries outside of the European Union, no VAT and no sales tax will be included in the product prices you see on our websites and you will not be charged any taxes by PadelGeek. However, your packages may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you consult your local Customs office, which will happily assist you with further information.
Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown, and the delivery option can be selected, once all items have been added to the basket.
In our web shop at padelgeek.com we offer several different methods of payment. All of them are assured by Stripe INC, who guarantees the security of your payments. Our main payment methods are PayPal, and Credit Card.
Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you already selected the courier, all available payment methods for your destination country will be shown.
We will take your payment when the product has been shipped from our warehouse.
Shipping and Delivery
When placing an order, you can choose your delivery option once all items have been added to the basket. PadelGeek will ship your order to the address you provided when placing your order.
If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
We aim to ship all orders placed before 12.00 Danish time the same day.
PadelGeek cannot be held financially reliable for any delays in delivery caused by freight company.
We offer guarantee service by collecting the affeced item/s at our cost and resend them to the manufacturer as well as process all further handling. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn´t arrive in the conditions indicated in our returns policy. So once we receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.
At PadelGeek we want you to be satisfied with your purchase! Therefore, we offer you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We will transfer the full amount back to your account when the product is received by us. You need to pay the cost of returning the product.
If you wish to return your product you must let us know within the 30 days via this email email@example.com. Please write your order number and date of purchase.
When ordering a product at the PadelGeek web shop you accept that we store and use your personal information. We will store and use your information according to the laws about data storage of personal information. This means that we only store information needed to give you the best service possible.
To process your order, we might need to share your information with 3 party, this can be our delivery partners and the payment processor.
No information will ever be sold to 3 party and you have the right to know what information we have stored about you. We will delete everything upon your request. Please email firstname.lastname@example.org and mark your message “Delete Me”
If you have any questions to our terms and conditions please contact us at email@example.com